Buffalo's Casino & Resort opts for QCI Go to boost host efficiency and guest interaction
Buffalo Run Casino & Resort has chosen Quick Custom Intelligence's (QCI) Go as a native mobile app for casino hosts, aiming to boost productivity and enhance the guest experience. The implementation of this innovative solution is set to bring significant benefits [1][2].
QCI Go offers a user-friendly mobile interface with tools such as player card scanning, real-time player lookup, access to QCI Meet and QCI Events, and robust task management features. These features enable hosts to deliver faster service, foster deeper guest relationships, and improve operational efficiency directly on the casino floor [1][2].
The mobile platform equips hosts with instant access to vital player information and event details, allowing personalized and timely interactions with guests. This leads to more effective host performance and richer guest engagement. Mary Jewett, Vice President and General Manager at Buffalo Run, expressed her excitement about the implementation, stating that this represents a major advancement in empowering hosts to serve guests better in real time [1][2].
Dr. Ralph Thomas, CEO of QCI, shared his enthusiasm about the partnership, highlighting that the mobile-first solution enhances team productivity and guest satisfaction by enabling exceptional, timely service and stronger player relationships [1][2].
In summary, the QCI Go app at Buffalo Run Casino & Resort delivers:
- Faster, personalized service through mobile access to player and event data
- Enhanced host efficiency with integrated task management and real-time lookup
- Stronger guest relationships driven by timely and customized interactions
- Improved operational workflow by putting key capabilities directly in host hands
This results in a measurable positive impact on both host productivity and the overall guest experience. The deployment at Buffalo Run Casino & Resort is an example of how QCI's mobile-first innovations help operators improve team productivity and guest satisfaction. [1][2]
[1] QCI Press Release: "Buffalo Run Casino & Resort Adopts QCI Go for Enhanced Guest Experience and Host Productivity" [2] Buffalo Run Casino & Resort Press Release: "Empowering Our Hosts with QCI Go"
- At the Buffalo Run Casino & Resort, implementing QCI Go as a mobile app for casino hosts will provide benefits such as faster service, enhanced guest relationships, and improved operational efficiency, all expertly detailed in their press release "Empowering Our Hosts with QCI Go."
- With QCI Go's features like smartphone integration, real-time player lookup, and powerful task management, casino hosts can leverage smart technology to deliver personalized service to guests on the casino floor, as illustrated in the QCI Press Release "Buffalo Run Casino & Resort Adopts QCI Go for Enhanced Guest Experience and Host Productivity."
- Leveraging mobile technologies like QCI Go, casino culture can evolve to offer more immersive and interactive experiences, merging aspects of casino-and-gambling with the latest advances in technology and smartphones, ultimately resulting in a more delightful casino-games experience for guests.
